- Case Study: Operations
Team Leader
Health Plan Management Platform
Industry:
Healthcare
Location:
Winston-Salem, NC
Function:
Business Operations & Analytics
Seniority:
Pre-MBA
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Position details
Client / Situation
- Our client is a game-changing health plan management platform for self-insured employers, providing innovative data insights and services to reshape health care experience
- They engaged us to find a Team Leader to manage day-to-day client service delivery and to drive continual improvement of their delivery systems
Objectives / Mandate
- Oversee daily client activities to ensure appropriate client expectations are set and needs are met
- Identify additional and addressable client needs and sales opportunities
- Conduct client meetings to present business reviews and share feedback with internal teams
- Work closely with internal teams to understand and improve upon the company’s delivery systems
- Deliver customer experience excellence and proactively manage client retention
- Manage, develop, and mentor junior team members within and independent of client teams