Team Leader

Innovative Data Insights & Services Provider


Health Insurance


Winston-Salem, NC


Data Analytics



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Position details

Client / Situation

  • Our client is a provider of innovative data insights & services through its ProActive Benefits Management platform, with the aim of reshaping the health care experience for self-insured employers and their employees
  • We are working with the COO, formerly with Accenture Bloom Digital Growth and Monitor Deloitte, to find a Team Leader who will manage day-to-day client service delivery by building strong client relationships and demonstrating tangible client value

Objectives / Mandate

  • Oversee daily client activities to ensure appropriate client expectations are set and needs are met
  • Identify additional & addressable client needs and sales opportunities
  • Conduct client meetings to present business reviews and share feedback with internal teams
  • Work closely with internal teams to understand and improve the company’s delivery systems
  • Deliver customer experience excellence and proactively manage client retention
  • Manage, develop, and mentor junior team members within and independent of client teams

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