- Case Study: Technology
Head of Customer Success
Game-changing Healthtech Company
Industry:
Health Insurance
Location:
Winston-Salem, NC
Function:
Customer Success
Seniority:
Post-MBA
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Position details
Client / Situation
- Our client is a game-changing health plan management platform for self-insured employers, focused on care quality and the elimination of waste
- They engaged us to find a Head of Customer Success responsible for building and leading the customer success team and increasing the company’s value to clients
Objectives / Mandate
- Help transition the company to a product-based service model
- Build and train a customer success team, to include converting current Team Leaders to Customer Success Managers
- Serve as the liaison from the product team to the client and improving product delivery to customers