Business Technology and Operations Associate

Large PE-backed Animal Health Services Company




Agoura Hills, CA


Data Analytics



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Position details

Client / Situation

  • Our client is the largest private owner of freestanding veterinary clinics in the United States known for their strong commitment to animal care, and is comprised of over 700 sites worldwide, including veterinary clinics, specialty animal hospitals, and pet resorts
  • They engaged us to find an Associate who will define the digital customer experience across business lines, select & implement technology, and improve the utilization/effectiveness of the technology already in the portfolio

Objectives / Mandate

  •  Track and work to close all risks, issues, decisions and action and maintaining project timeline
  • Own relationships with key stakeholders across business lines and business functions, which includes preparing and providing updates to team and facilitating quarterly business review
  • Manage vendors and select as needed; includes guiding contracting while aligning with procurement and legal
  • Own business outcomes of the firm’s customer experience tools
  • Schedule and lead meetings as required; update project management tools post meeting
  • Create run-state process for post-pilot of new technologies
  • Define key success metrics for projects and work with reporting to ensure accuracy
  • Contribute to continuous improvement efforts

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