Business Operations Manager

Rapidly-growing E-commerce / Retail Start-up


Consumer Products & Retail


Boston, MA


Operations Management



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Position details

Client / Situation

  • Our client, inspired by the hand-crafted paper cards they discovered on a trip to Vietnam, uses advanced ship design software to create 3D popup designs that are hand-assembled and personalized for every customer and occasion
  • They engaged us to find a Business Operations Manager who will be responsible for ensuring the team always has an accurate and up to date understanding of the company’s financial performance

Objectives / Mandate

  • Manage the financial forecast including the model and any supporting documents, software, and processes
  • Execute and maintain seasonal revenue forecasting to inform operations planning
  • Partner with the general managers, operations leads, and finance department to validate business planning and evaluate new opportunities
  • Ensure business and operations managers are constantly aware of their financial performance compared to plan
  • Own internal and external financial reporting including our business dashboards, HQ scorecard, and board reporting
  • Streamline reporting processes and systems

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